Q & A

What are the shipping times for your products?

We take 1 day to process your order and then 10 days to deliver it to you.


Do you ship all over the world?

Yes, absolutely. We ship worldwide.


Where do we ship your product?

Our offices are located in Paris, Country. Our international warehouse is located in Lyon, France.



Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via email- to-help.magcrea@outlook.com 


Some items are missing from my order, what happens?

Our products are shipped separately according to your order. If it contains items from two different warehouses, for example, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.


I received a damaged item. What can I do?

We’re sorry to hear that. Simply send us an image of the damaged article in question to the email address: help.magcrea@outlook.com and we will send you a similar replacement article as soon as possible.


Where are you located?

We are located in Paris in France


I still haven’t received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however trace your order and see where it is at any time. If you still feel you need help tracing your package or would like to know more about it, please contact us by email at the following address: help.magcrea@outlook.com 


Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online articles. If you still wish to receive a refund on your order, we can of course make the payment, in case the appeal is made within 30 days of the date of the order and the product or products concerned are not settled. For more information, please read more about our refund policy link to refund policy